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FAQ

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Frequently Asked Questions

Q: How do I obtain a back issue?
A: Issues of The Seattle Times are available dating back two years. Issues printed within 7 days of today's date may be picked up at the Seattle Times Company's main lobby located at 1120 John Street, in Seattle. Lobby hours are 8 a.m. - 4:30 p.m. Monday through Friday. For issues dating back further than 7 days and up to two years, to arrange for bulk orders of newspapers, or to have newspapers mailed to you, please call the Back Issues Desk at 206/464-2001 or backissues@seattletimes.com. Select special sections and reprints are also available for mailing or pickup.

Q: How do I find out more about your Newspapers In Education program?
A: Through Newspapers In Education (NIE), we make newspaper content and related curriculum guides available regularly to teachers and students in classrooms throughout the state of Washington. To find out more or sign up, please visit Newspapers In Education.

Q: How do I find a past article or listing?
A: To search online, you can search by date or keyword using our seattletimes.com web Archive (registration is required). At this time, about 80 percent of the print edition is posted online. If you don't find the story you are looking for, it may not have been posted online. Try searching your public library's periodical archive. We also suggest you try the public library for anything published before February 1, 1996, since we don't carry any stories online published prior to that date. For obituaries, start at the seattletimes.com Obituaries page to locate obituaries on prominent individuals during the current week.

Q: Which days can I find auto, real estate, rentals, jobs and general classifieds?
A: In the newspaper, you’ll find Autos Thursday through Sunday; Real Estate Saturday and Sunday; Rentals Friday through Sunday; and Jobs and General Classifieds every day of the week. Each category is also available online 24 hours a day. To find out more, please visit the classifieds calendar.

Q: How do I get a copy of an article or photograph?
A: We make reprints or copies of articles, photographs and special series available in several different forms, some suitable for framing. In some cases there is a charge for these materials, in others we offer them free. Check the Times Store for complete information about resale.

Q: Who do I contact about my home delivery?
A: To start a new subscription, please see subscribe. If you want to change your current service, contact your carrier manager about a service issue or have a question about your billing, please contact circulation. To request that we temporarily do not deliver your newspaper to you while you are away, you can go directly to temporary stops.

Q: How do I apply to become a newspaper carrier?
A: A newspaper delivery route is a great way to earn income in only a few hours a day if you are at least 18 years old, and have a valid driver's license and your own reliable transportation. Please note, carriers are independent contractors, not employees of The Seattle Times Company.

Q: How do I get a newspaper rack in my store or office building?
A: If you would like to inquire about selling The Seattle Times in your store, or if you would like to see it available for purchase in a particular location, please send us an e-mail at singlecopy@seattletimes.com or call Single Copy Customer Service at (206) 464-2167. We make every effort to have racks conveniently located for our readers and if, for some reason, we cannot accommodate your specific request, we can let you know the nearest rack location.

Q: What is the circulation of The Seattle Times?
A: We measure circulation (the actual number of paid sales), readership (which reflects the total number of people reading the newspaper) and online users of our news and information Web sites. For a chart of these figures, please see Quick Facts.

Q: I just received a bill for my subscription. Can I pay it online?
A: Yes. Please visit our Pay for Your Subscription page to make a payment using your debit or credit card.

Q: How do I send a gift subscription to someone?
A: We offer gift subscriptions in 13-, 26- or 52-week increments, payable by bankcard. Simply click here to start a new subscription and specify the delivery address and the billing information. Or you can call Circulation Customer Service with the recipient's full name and address and we'll take it from there.

Q: How can I tip my carrier for great service?
A: Even if you pay to the office, you can still give your delivery person a tip. Write the tip amount on your next subscriber statement. If you are in between billing statements, you can call Circulation Customer Service to transfer tip money from your subscription balance. Bankcard payers may also give carrier tips.

Q: Do you use recycled paper to print your newspaper?
A: In keeping with a philosophy of preserving and protecting the resources of the Northwest, The Seattle Times Company practices and promotes recycling. Currently, more than 60 percent of The Seattle Times newsprint contains recycled fibers. All newspaper waste is reused: ink, office paper, printing plates, silver film and even oil from presses and delivery trucks are recycled. These efforts have been recognized with environmental awards from The Washington State Department of Ecology, King County and the Weyerhaeuser Company.

Q: How do I change or stop my online news services?
A: You may update your online news services preferences.

Q: How do I receive credit for vacation stops?
A: Your billing amount stays the same, but the billing period is pushed forward. For example, if you temporarily hold your newspaper for three weekdays, we add three weekdays' worth of credit to your account. This usually results in an extension of your paid-through date. Daily papers cost less than the Sunday paper, so temporary stops don't always result in an expiration date extension. To temporarily stop your newspaper, please click here.

Circulation Customer Service

206/464-2121

Toll-free in
Washington state
1-800/542-0820
customerservice@
seattletimes.com

Hours:
Mon.-Fri.:
5:30 a.m.-5 p.m.
Sat., Sun. and holidays:
7 a.m.-noon